Welcome to our delivery FAQs section. We hope that this will answer your questions relating to the delivery of our hampers and gifts but, if you would like further information, please do not hesitate to contact us at: email@example.com
What are my delivery options and surcharges?
Where do you deliver?
We deliver to: UK, Highlands and Islands: Mainland UK, Scottish Highlands, Isle of Wight, Isles of Scilly, Scottish Islands, Northern Ireland, Isle of Man, Channel Islands. Please note that some postcodes are surcharged due to their remote location. It is the customer’s responsibility to select the correct surcharge. If you do not select the correct surcharge your order may be cancelled. BFPO:We are very sorry, but we don’t send parcels to BFPO addresses as we are unable to track or obtain a signature for our deliveries. We strive to ensure that all intended recipients receive their gift hamper on time and in good condition but, unfortunately, our experience with the BFPO service is that this has not been the case. We have therefore made the decision not to send to these addresses to avoid any potential disappointment for the sender and the intended recipient.
How long does delivery take and what do you charge for out of area deliveries?
If your recipient receives a hamper that has been damaged in transit, we guarantee to replace the goods as long as we are informed within 48 hours of delivery. If the damaged goods are refused by the recipient, the carrier will automatically return them to us. If the damage is not immediately evident, the recipient should retain the goods for inspection and return at our expense, if necessary. We will replace goods lost in transit providing we are notified within 28 days of the required delivery date.
What happens if my recipient isn’t in when delivery is attempted?
If the recipient is not present to receive a parcel, the carrier will leave a card with contact details so that redelivery or collection can be arranged at a convenient time. If the carrier doesn’t receive a response to the card, they will return the gift to us after four to five working days or may try to redeliver. Our carriers are required to notify us of any parcels that are not delivered so that we can try to resolve the issue before the parcel is returned. If the carrier for your particular parcel/location is Parcelforce, the parcel may be taken to a local post office so that the recipient can collect it in person. Again, the parcel will be returned to us after a period of time if the recipient fails to respond to the card and collect the parcel from the designated post office.
Will the carrier leave the hamper in a safe place if the recipient isn’t there?
Although we prefer all our hampers to be signed for upon receipt, during the busy Christmas period we do instruct our delivery companies to leave parcels in a safe and dry location, and put a card through the door to say where the parcel has been left if the recipient is not available to receive it. We consider this to be in the best interests of the recipient.
Can I arrange for the hamper to be redelivered to a different address?
Yes. If you need the parcel to be redelivered to a different address then we can arrange this with the carrier. Please note that this may incur an extra charge. Please contact us on 01747 851515 as soon as possible if you would like to change the delivery address.
Why do you need my recipient’s phone number?
We ask for your recipient’s telephone number so that we can contact them directly in the event of a delivery issue, such as an incomplete address or if the property is difficult to find.
Do you always deliver hampers on time?
We do our absolute utmost to deliver each and every hamper and gift on time but, sometimes, this final link in the chain doesn’t quite match up to our incredibly high standards. This could be for a number of reasons, including address accuracy, mis-sorting at delivery hubs and, of course, occasionally adverse weather conditions can also clog up delivery networks.
How can I track my hamper delivery?
We will be happy to track your order upon request.
How can I check my order has been despatched?
We will send you an email on the day that the parcel leaves us to confirm despatch.