Where will you go?

Boutique & Breakfast

Terms and conditions

We are pleased to offer hampers in conjunction with Virginia Hayward.  By making a purchase from www.boutiqueandbreakfast.com, you are agreeing to be bound by these terms and conditions in their entirety. From time to time we may update these terms and conditions, and it is your responsibility to check this section prior to buying hampers or gifts from us.

If you have any questions or do not agree with any of our terms and conditions then please contact us by email at info@boutiqueandbreakfast.com. Thank you.

Ordering and payment

You can place an order on our website only. We accept payment via Paypal. All payments are validated and authorised prior to completion of your order. We are not liable for non-delivery of your goods if your payment is not authorised.

It is a crime to purchase or attempt to purchase goods with stolen personal details or with a false name. We will take appropriate action if we discover any person is attempting to fraudulently purchase goods from our website. We reserve the right to withhold goods and terminate any account details with anyone we suspect of fraudulent practice and/or breach of these terms and conditions.

Gift cards

Upon purchasing a gift card we will send you an email with your gift card attached. The gift card will have a unique code that the recipient can either use on our website to purchase a hamper or upon booking a stay at one of our properties.  Please note that the unique code should be provided to the property upon booking so that they can verify the code with Boutique and Breakfast before your stay.

All gift cards are valid for one year from the date of purchase.

At the point that you use your gift card at one of our featured properties, you are agreeing to be bound by their terms and conditions in their entirety.

Hampers

Delivery options and surcharges

Orders received by 1pm Monday to Thursday can be despatched for next day delivery almost anywhere in mainland UK and maybe subject to a surcharge. See delivery FAQs for specific location options, timings and surcharges. Orders received by 1pm on a Friday will be despatched the same day for delivery the following Monday (excluding Bank Holidays) almost anywhere in mainland UK and maybe subject to a surcharge. See delivery FAQs for specific location options, timings and surcharges. We do offer a Saturday delivery service, subject to a Saturday surcharge. See delivery FAQs . Orders received by 1pm on a Friday can be despatched the same day for next day Saturday delivery almost anywhere in mainland UK and are subject to the Saturday delivery surcharge. See delivery FAQs for specific location options, timings and surcharges.

Fresh food options

Fresh food can only be delivered to mainland UK locations on a Tuesday through to Saturday (no Monday deliveries) as we cannot guarantee to our satisfaction that they will remain cold whilst in transit over a weekend.

Mainland UK and out of area deliveries

We deliver to all of mainland UK and all delivery options are available. We also deliver to the Highlands and Islands. See delivery FAQs for options and relevant surcharges.

European and overseas deliveries

We regret that we are unable to deliver outside of the UK at present.

BFPO deliveries

We regret that we are unable to deliver to a BFPO address. Unfortunately, in our experience, gift hampers are not delivered effectively by the BFPO, nor do they arrive in the condition that we would hope for so we have made the decision to avoid any potential disappointment.

PO boxes

We regret that we are unable to deliver to PO boxes.

Weekends and bank holidays

We are unable to deliver on a Sunday or on bank holidays. We do offer a Saturday delivery service subject to a Saturday surcharge. See delivery FAQs .

Tracking and signature (non-fresh food)

All our goods require a signature upon delivery. However, during the busy Christmas period we do instruct our delivery companies to leave parcels in a safe and dry location and put a card through the door to say where the parcel has been left if the recipient is not available to receive it. We consider this to be in the best interests of the recipient. If the recipient is not there to receive a parcel, the carrier will leave a card with contact details so that redelivery or collection can be arranged. If the carrier doesn’t receive a response to the card, they will return the gift to us after four to five working days. Alternatively, our carriers will deliver to an immediate neighbour if no-one is at home (and secure their signature) and then leave a card with the recipient.

The carrier is required to notify us of any parcels that are not delivered so that we can try to resolve the issue before the parcel is returned. The carrier is only responsible for delivering to the address that you have provided (or an immediate neighbour if no-one is at home). We regret that, where the goods have been correctly delivered, we cannot accept responsibility if the intended recipient has moved, or lives elsewhere, and the actual receiver refuses or fails to return the item(s).

Tracking and signature (fresh food hampers)

See ‘Cheese and Fresh Foods’ section below. All our goods require a signature upon delivery.

Redirection of goods

Please make sure you give the correct address and postcode for the recipient. Additional charges will be made for redirection or for re-delivery due to address or postcode error.

Product availability

All orders are subject to availability. If a product is out of stock or has been oversold, we will attempt to contact the purchaser as soon as possible to agree an alternative product choice. We will do our utmost to meet the delivery date chosen but reserve the right to miss the date if we are unable to contact the purchaser to agree a replacement product.

Order Cancellation

‘No quibble’ policy – distance selling regulations

We operate a ‘no quibble’ policy for order cancellation. You are allowed a seven-day cooling off period from the date of delivery. This means that we will refund the total cost of the product and the delivery charges (including any out of area, named day or Saturday surcharges) to you, in full, if you choose to cancel your order for any reason, providng you you comply with the following:

Returns and Refunds

Exceptions

If your order contains any of the following items, we will be unable to refund your order (including postage and packaging) once it has been delivered:

1.    Fresh food gifts (including cheese, meat or fish)

2.    Personalised and branded goods

3.    Bespoke hampers. Please note that, from the time of receiving your written order, we will purchase component parts relating to your hamper and we regret that these orders cannot be cancelled. Additionally, we will review our cancellation and returns policy on a case-by-case basis for all orders of empty boxes and baskets.

Damaged or defective hampers

If you or your recipient has received a damaged or defective hamper, or if we have made a mistake with your order, the following terms apply:

1.    You notify us within 48 hours of receipt via phone on 01747 851515 or via email to: sales@virginiahayward.com.

2.    If required, we will refund the cost of the hamper in full or we will replace the hamper. If the same hamper is not available, we will replace with a hamper of equal or higher value.

3.    You will not be charged for the collection of your item nor for the delivery of a replacement hamper.

4.    Please note that we are unable to reimburse the cost of returning an item to us under any circumstances, as we will arrange collection through our own carrier at no cost to you.

5.    If you arrange for us to collect an item from you or your recipient which, after being assessed by our hamper quality control department is not deemed to be damaged or defective, please note that we will deduct the cost of collection from your refund.

6.    The above cost of collecting an item will be equal to its original, published delivery charge, including any applicable ‘out of area’ surcharges. This will exclude any special offers or discounts that have been applied to the delivery charge at the time of purchase.

Delivery delays

We are not responsible for late delivery of any hampers or gift due to:

1.    Adverse weather conditions

2.    Incomplete or incorrect delivery addresses

3.    Any other causes beyond our reasonable control

Cheese and fresh food

Cheese gifts and fresh food hampers must be signed for upon delivery. Please ensure that your recipient will be available to receive the goods on the chosen delivery date. All fresh food needs to be opened and refrigerated within 48 hours of despatch to ensure that the contents remain safe to consume. We regret that for food safety reasons fresh food cannot be despatched for Monday delivery. We do not send fresh food items to Highlands, Islands or Overseas addresses as we cannot guarantee to our satisfaction that they will remain cold during the longer travel times.

We are unable to offer product or delivery refunds for failed fresh food deliveries that are due to the recipient not being at home or due to us having been provided with an incorrect delivery address.

Wines and spirits

Many of our gifts contain alcohol, therefore the minimum age to order these types of gifts is 18 years of age. It is an offence to purchase or attempt to purchase alcoholic liquor under the Licensing Act 2003 if you are under the age of 18.

Product shelf life

In respect of ambient hampers, we guarantee a minimum shelf life of 28 days for the earliest dated product within the gift unless the hamper is being sold on a specific promotion that compensates for the reduced shelf life.

Allergens

Some of the products within our hampers contain allergens, such as nuts, egg, milk and gluten. Please contact us directly if you require further information.

Hamper listings and substitutions

We aim to keep our website as up-to-date as possible, but we reserve the right to make changes to descriptions, contents, prices, delivery methods, add or delete products at any time. All products are fully itemised and fairly described, however, in the event of supply difficulties, we reserve the right to substitute any items with replacements of equal or higher quality and value that may or may not be listed in the contents section of the product descriptions. For special dietary hampers, suitable substitutions will be made. All photographic props, such as plates, glasses and other utensils, are not included unless otherwise stated.

VAT and duty

All prices include VAT at variable rates and duty charged at the rates prevailing. We reserve the right to amend prices according to legislative change. Not every item in a hamper is subject to VAT and therefore hampers may not incur standard VAT at the prevailing rate as the VAT is calculated on a weighted average basis.

Messages

Every gift order can be sent with a personal gift message of up to 300 characters including spaces (five lines of 60 characters each). This gift message will be printed beneath the address label on the outer carton (i.e. hidden from public view).

Promotional vouchers

We run a range of promotions throughout the year that you may have received a voucher code for. Only one voucher code can be redeemed against a single order. We regret that we are unable to retrospectively apply voucher codes to previous orders.

Promotional vouchers and discount codes cannot be used in conjunction with any other offers or affiliate commission and cashback schemes.

Non-perishable warranties

In addition to manufacturers’ warranties, we will offer a full refund or replace, free of charge, any item of hardware which, through manufacturing defect, becomes unusable within 12 months of delivery. Contact us at the address at the foot of this page. For obvious reasons this offer excludes food items.

Complaints

Product complaints

We take product complaints very seriously. In the first instance please submit your product complaint in writing to us at sales@virginiahayward.com or call us on 01747 851515. We will respond to you within one working day at the latest. We are not liable for third party product issues that are deemed to be beyond our control.

Delivery complaints

Customer service issues will be acknowledged within one working day of receipt. We will keep in close touch with you, advising of our progress in trying to resolve any issues as quickly as possible.

Law

These terms and conditions do not affect your statutory rights. These terms and conditions will be governed by and construed in accordance with the laws of England, and you irrevocably submit to the exclusive jurisdiction of the courts of England.